How do I return or exchange an item?

To initiate a return, please contact us via info@halin.store and we will assist you with your return process. HALIN tries to use as less paper as possible to reduce waste. This is why shipments do not include a return slip inside.

Can I modify my order?

Modifying or cancelling an order is possible so long as the order has not yet entered the shipment phases.

Please contact us via e-mail, if you would like to make changes to an existing order.

When will I receive my order?

Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.

Once your order is placed, a standard processing time of up to 2 business days is required before the order is shipped out. Normally your order will be shipped within 1 day. Orders placed after 3:00 PM (CET) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (CET).

Further questions? Feel free to send us a message: info@halin.store

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