How do I return or exchange an item?
To initiate a return, please contact us via firstname.lastname@example.org and we will assist you with your return process. HALIN tries to use as less paper as possible to reduce waste. This is why shipments do not include a return slip inside.
Can I modify my order?
Modifying or cancelling an order is possible so long as the order has not yet entered the shipment phases.
Please contact us via e-mail, if you would like to make changes to an existing order.
When will I receive my order?
Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.
Once your order is placed, a standard processing time of up to 2 business days is required before the order is shipped out. Normally your order will be shipped within 1 day. Orders placed after 3:00 PM (CET) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (CET).
Further questions? Feel free to send us a message: email@example.com